Jaime Marco, WOW! Customer Experience Expert, is an entertaining, insightful, and thought-provoking Customer Experience Trainer and Facilitator, and teaches teams how to create impactful experiences that create life-long customers. Jaime is a graduate of the University of Central Florida in Orlando and earned a Bachelor’s Degree in Interpersonal Communication.

Over the last 15 years, Jaime has worked with numerous companies and organizations to instill the change they desired to facilitate an increase in their customer satisfaction, grow their customer base, develop their team members, train their leadership, and increase and solidify their brand awareness.

Jaime’s experience and knowledge of people provides a new perspective that inspires, motivates, and drives you to see the customer experience in a whole new light.

Jaime has considerable experience working with teams and individuals all over the world and in a diverse range of industries including but not limited to, real estate, higher education, medical, legal, hospitality, home security, insurance, etc. While business models and companies may be different, the common factor is people. Jaime’s advanced understanding of the behaviors of people and cultural differences allows for her to directly relate to her clients and to create an impactful training, coaching session, and presentation. Being able to interact and connect with all types of personalities, she learned that it is not the adage, “treat people as you want to be treated, but better yet, “treat people as they want to be treated.”

When you attend a workshop, keynote presentation or a coaching session with Jaime you will leave with skills that will help you create a Wow! experience every time. She teaches a revolutionary way of thinking and creative tactics that will guarantee that your customers have a positive and memorable experience with every interaction. Jaime helps team members identify skills needed to create a lasting impression and consistent customer loyalty.


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